Your account on alexsisto — including your wallet connections to DANA, OVO, or GoPay — is covered by this policy. We collect only what is needed to run your account and keep it secure, and we do not share your details with third parties outside the scope described here. Access to this platform depends on local law and is available where eligible under Indonesian regulations.
Account Data Protection
DANA, OVO, GoPay Wallet Scope
Indonesia-Based Access
No Third-Party Data Sale
POLICY SCOPE DETAIL
What This Policy Covers and Why It Matters
This policy applies to every interaction you have through your alexsisto account: browsing the sports lobby, placing a football or badminton market bet, opening a slot session from CQ9 or Habanero, and linking a payment method such as DANA, OVO, or GoPay. When you log in, we record session data — device type, IP range, and time — to detect unusual access and protect your account from unauthorized use. When you connect a wallet, we store the reference identifier your payment provider returns to us; we do not store your full wallet credentials on our servers. Data related to your betting activity and account balance is retained for a period required by our operational obligations and then removed from active records. We do not sell, rent, or exchange your personal data with advertising networks. Some data may be passed to payment processors — specifically DANA, OVO, and GoPay — solely to complete a transaction you initiated. Where local law in Indonesia requires us to disclose records, we comply within the limits of that law. If you have questions about what we hold on your account, the contact paths in the support section below are the fastest route to an answer.
DANA
Wallet reference data passed to DANA only to complete transactions you start.
OVO
OVO transfer records kept as transaction logs tied to your account, not shared with advertisers.
GoPay
GoPay payment references stored for transaction history visible in your account dashboard after login.
INSIDE VS OUTSIDE
Where This Policy Applies
Account Access and Login
All login sessions, device records, and authentication events on alexsisto fall under this policy. Your email, session token, and login history are stored here and are subject to the data handling rules described above.
Wallet Transactions
Deposits and transfers made through DANA, OVO, or GoPay generate records covered by this policy. Those same transactions are also subject to each payment provider's own terms once the request leaves our platform.
Site Content and Game Sessions
Your activity in the sports lobby, live casino tables, and slot rooms — including titles from Pragmatic Play, Spadegaming, and Microgaming — is logged under your account. Game outcome data is processed by the relevant game studio, not stored independently by us.
Third-Party Services
Links or integrations pointing outside alexsisto — such as payment provider pages or support tools — operate under those third parties' own privacy terms. This policy does not extend to those external services.
YOUR AVAILABLE ACTIONS
Actions You Can Take Under This Policy
You have practical options when it comes to the data we hold on your account. Reviewing your transaction records is straightforward — log in and open the account dashboard; the history section shows every deposit and wallet event tied to your session. If you notice a detail that looks wrong, such as an incorrect email address or mismatched account name, the account settings page lets you submit a correction request directly. For questions that go beyond what the dashboard shows — data retention periods, specific log entries, or removal requests — our support team handles those through the contact paths listed below. We aim to acknowledge data queries within a reasonable window, though response time depends on the volume of requests at the time. Availability of certain account actions may depend on local law and the region from which you access the platform.
Review Your Records
Open the account dashboard after login to see your transaction history, session logs, and linked payment methods in one place.
Correct Account Details
Account settings let you update personal details directly. For changes that require identity verification, follow the steps shown on that page.
Ask a Data Question
Send a specific query to our support team via email or live chat. Include your account reference so we can locate your records without delay.
Request Data Removal
Removal requests are handled by the support team. We respond within the timeline our operational obligations allow and confirm the outcome in writing.
CONTACT FOR PRIVACY
How to Reach Us About This Policy
Email Support
Send privacy-related questions or data requests to our support address. Include your account ID so we can pull the right records quickly.
Live Chat
The live chat option in your account dashboard connects you to the Indonesia support team. Use it for faster answers on account data and wallet queries.
Account Dashboard
Log in and open the help section to find the current contact options and submit a formal data request through the form shown there.
HOW WE PROTECT DATA
Data Handling, Cookies, and Account Security
Cookies and Session Tracking
We use cookies to keep your session active and remember your lobby state — for example, the sports section you had open before you navigated away. You can manage cookie preferences through your browser settings. Disabling session cookies may affect how parts of the account function.
Account Security Practices
Login attempts are monitored for unusual patterns. If we detect access from an unfamiliar device, the account may require additional verification using the steps shown on the login page. We do not contact you by phone to request your password or wallet PIN.
Data Retention
Transaction records and session logs are kept for the period our operational and legal obligations require. After that period, data is removed from active systems. The exact retention window for your account type is shown in the account settings section after login.
Who to Contact for Changes
All requests to update, correct, or remove account data go through the support team. We do not process data change requests sent through social channels or third-party platforms — use the email or live chat paths in your account dashboard.
PRIVACY QUESTIONS ANSWERED
Common Questions About This Privacy Policy
What personal data does alexsisto collect when I open an account?
We collect the details you enter during registration — email address and account credentials — plus session data such as device type and IP range each time you log in. Payment reference identifiers from DANA, OVO, or GoPay are stored when you link a wallet to complete a transaction.
Does alexsisto share my data with advertisers or third parties?
No. We do not sell or share your personal data with advertising networks. Data passes to DANA, OVO, or GoPay only when you initiate a transaction, and only the reference information needed to process that transfer is shared. Game studios like Pragmatic Play or CQ9 receive session data relevant to the game you are playing, not your account credentials.
How do I see the data alexsisto holds on my account?
Log in and open the account dashboard. The history section shows your transaction log and session records. For a more detailed data summary — including retention periods or specific log entries — contact the support team through live chat or email with your account reference included.
Can I request that my data be removed?
Yes. Send a removal request through the email or live chat path shown in your account dashboard. We process requests within the timeline our operational obligations allow and confirm the outcome. Availability of full data removal may depend on local law and any active account balance.
How does this policy apply to my DANA or GoPay wallet connection?
When you link DANA or GoPay to your account, we store only the reference identifier returned by the payment provider — not your full wallet credentials or PIN. Each transaction you start also falls under the relevant payment provider's own privacy terms once it leaves our platform.
Does alexsisto use cookies, and can I control them?
We use session cookies to keep your login active and remember your lobby state. You can manage or disable cookies through your browser settings. Turning off session cookies may affect some account functions, such as staying logged in between pages or retaining your last visited section of the lobby.
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